Pros
A crash course in project management and leadership skills, tight-knit staff, creative environment, unlimited vacation and dog-friendly office.
Cons
From the time a new client was brought on, you were given the reigns even if you were new to the agency or early in your career. A "lack of micromanagement” and “chance to prove yourself” can be a great thing, but even the most skilled employee is likely to need support eventually. Unfortunately, it rarely came when you needed it. Employees were publicly held to a “pass/fail” measurement of success for each client, but received just a few minutes once a week to discuss any challenges with the 2-person leadership team. Because the agency took away supervisors long ago, account managers were told to problem solve with their peers, other 20-something year old employees, who were equally overloaded with up to 8 clients and no support staff. Management rarely stepped in until the agency was in danger of losing a client, at which point they privately presented new campaigns and overpromised results to the client - usually without consulting the account manager who'd be expected to deliver them. Multiple employees quit without giving notice and several were unexpectedly fired, even if they had recently received a raise of had been earmarked for a promotion. Whatever circumstances an employee left under, clients were never told until the person's last day on the job.
