Smart, caring colleagues but leadership is out of touch - Anonymous employee Smartsheet Employee Review

3.0
22 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of really smart, caring people. Customers love the software even with the pricing and product blunders over the past 2-3 years.

Cons

PE ownership and a drive toward an uncommon goal - EEs do not receive stock rewards. C-suite is out of touch by design. Real company goals are not clearly communicated with knowledge workers - just share the Vista SOPs so that we know what's coming. Critical thinking is viewed as dissent.

avatar
Smartsheet Response
1mo
It’s no secret that we have the best employees and customers, and we are thankful for them every day. Our leadership team has increased their lines of communication, and we encourage you to ask questions through these channels! We would also encourage you to share any thoughts or concerns in our upcoming employee engagement survey. With one of our biggest goals being rebuilding employee trust this year, our leadership team will be taking any and all feedback to heart. Thank you for your review.

Explore other reviews about Smartsheet

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
avatar
Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
See reviews by: Helpful|Rating|Date|All