Great Company and Product! - Commercial Sales Manager Smartsheet Employee Review

5.0
10 Aug 2021
Recommend
CEO approval
Business outlook

Pros

The product is great and continues to improve over time. We invest heavily into making a product our customers love. Because the software is so flexible, there's a lot of opportunity to have different and interesting conversations with multiple departments for multiple use cases, which will be great experience for future opportunities and growth. Above all, the people here are great!

Cons

The company has been growing rapidly and, with that, comes some growing pains when building more mature processes and adding new application in our internal environments. The learning curve and impediments along that journey can be an added challenges to the daily routine.

Explore other reviews about Smartsheet

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
3w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
2.0
9 July 2026
Recommend
CEO approval
Business outlook

Pros

- Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

Cons

- BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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