This company needs to reevaluate its ethics - Sr Manager Software Engineering Smartsheet Employee Review

2.0
21 May 2025
Recommend
CEO approval
Business outlook

Pros

Many of the people who work there are honest and hard working. While most people at the lower levels of engineering are amazing, open, and highly professional, the same cannot be said for upper management.

Cons

The company pretends to listen to their workers and had a practice that led to forced firing of 10% of the workforce each year based upon a bell curve (they called the 9 box) regardless of the employee performing their job to required levels. A few directors and above would regularly make up stories of why an employee might not fit within a certain box even though they don't even know the individual or have ever worked with them. They would then double down and sell it as if it was true. When they are called out, they would just say that it was their opinion but the damage is done since others would then start using what was said as truth to save their own teams from getting moved to lower boxes. They have a written publicly that Senior Engineers II and above are not required to continue to grow; however, many talented engineers were fired with the excuse that they were not growing. My opinion is that this practice was to make the stock look better before year end fiscal statements. They fired 10% (leaning heavy on higher paid individuals) and waited to fill those positions until after the year end fiscal statements were released. Several times, they had to keep telling managers to use the term "performance based" to justify mass layoffs. Now that they are NOT publicly traded (no more stock) anymore, their overall compensation package will struggle to bring in or keep top talent. Many engineers are leaving even though some of the top level leadership were removed.

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Smartsheet Response
1y
Thank you for your review. We agree - the people at Smartsheet are the best and brightest. We’re sorry to hear your experience here was anything less than stellar. We take concerns about performance management and leadership accountability very seriously. Over the past year, we’ve made changes to our leadership team and internal processes with the goal of creating a fair, consistent, and values-aligned culture. Thank you again for your review, and we wish you the best in your next chapter.

Explore other reviews about Smartsheet

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
2w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
3w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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