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      Smartsheet

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      Smartsheet reviews

      Falling Apart - Sales Leader Smartsheet Employee Review

      2.0
      30 July 2025
      Sales leader
      Recommend
      CEO approval
      Business outlook

      Pros

      There are a lot of great people at Smartsheet (mostly IC and front-line leadership levels) who deeply care about their role, having success and their clients. The product also has some great fits for project management-oriented work. A lot of clients still love the product and are happy to chat with the account teams.

      Cons

      There is zero confidence in senior leadership at the organization. The model change has been a complete debacle from the top down for clients and the Smartsheet teams trying to support their transition. Decisions were obviously made in an ivory tower with little to no input from anyone close to the product or clients' needs. As the debacle has unfolded, senior leaders are over-correcting and negotiating against ourselves while completely disregarding the difficult conversations we've had with clients as we tried to navigate the initial transition to the new model with them. The sales team is sacrificing credibility and earnings while the executive team claims to have "thought about all of these challenges while producing the comp plans accordingly". We're now cannibalizing near-term AND future revenue opportunities to keep a subset of clients happy. I acknowledge the balance and correction that was needed for our clients, but our senior leaders have completely disregarded the value that the new model brings and the work that we've put into helping clients understand. I applaud the decision to pause some of the 'true-up' motion because of how broken the technology is, but we continue to chase our tails and react when input from the client-facing positions could have prevented a lot of this.

      avatar
      Smartsheet Response
      10mo
      We’re so glad to hear that you’ve enjoyed working with our amazing employees and product - the two things that make us a great company. We recognize your feedback and concerns around our updated user subscription model, and how changes have been communicated to our employees and customers. Feedback like yours helps us identify what we can do to strengthen our processes moving forward to ensure that it’s a smooth transition for all. We appreciate your feedback and encourage you to continue sharing your thoughts and what you're hearing from customers through the designated internal user subscription channels. Thank you for your review.

      Explore other reviews about Smartsheet

      5.0
      11 June 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Smartsheet Response
      2w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      1.0
      26 May 2026
      Senior software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      3w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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