Awesome place to work - Marketing Specialist Smartsheet Employee Review

5.0
20 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Rated as one of the "top 100 places to work in Seattle" by Seattle Business Magazine, I had high expectations for employment with Smartsheet, and so far my experience has been amazing. To list some pros: - The management is fantastic - very hands-on and accessible. They mean it when they say there's an open door policy. I've joked around with the CEO (Mark Mader) and CMO (Brent Frei) a bunch of times, and i've only worked there a few months. - The perks -- oh the perks. They treat us like royalty. Everyone gets a brand new Macbook pro or PC laptop, an adjustable sit-stand desk, a laptop dock, and two big monitors to work on. There's a fully stocked kitchen with a bunch of food in it (including fresh, organic, locally sourced fruit), and we get free bagels every friday. Every third wednesday we get Jimmy Johns. - Unlimited sick days - 15 PAID days off a year and 8 weeks of maternity/paternity leave - stock options - Everyone that works at the company is smart and capable. Literally, I have yet to come across someone who hasn't impressed me. No one slacks off, and the company-wide focus on growth and success is visible through the great work everyone puts in. - People are also friendly and kind. Smartsheet has somehow been able to avoid the whole "office politics" thing, and what matters most is the work you put out, not who you suck up to. I've gotten to know a staggering amount of the company's ~300 employees in the short time I've worked there because everyone is so open and friendly. - Awesome physical offices. We work in a nice building, and we've got great views. The office itself has a modern, open design that's really conducive to collaboration. Free parking too! - Great work. The company's rapid growth means that there is very little "busy work". For the most part, everything that employees do is important and has a measurable impact on the trajectory of the company. It's really fun to be a part of such a rapidly-growing business. - mobility. Again, I havn't been there long, but I feel that there are plenty of opportunities for me to explore roles in other areas of the company (if I wanted to). - referral bonuses - $2,500 if they hire someone you've referred. - and much more -- this is just a short list of the things that immediately occurred to me, but I can't say enough good things about this company. I'm sure there are a bunch of great things that I've left out.

Cons

- No 401K match (yet -- they say they're working on it). That's it. Literally, i know there's a "20 word minimum" on these review sections, but Smartsheet is killing it. I just don't have anything negative to say against them.

Explore other reviews about Smartsheet

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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