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Smile Direct Club

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Worst experience of my life - Smile Guide Smile Direct Club Employee Review

1.0
12 Sept 2020
Recommend
CEO approval
Business outlook

Pros

High Salary for an entry level sales position - save it so you can purchase a new soul when you leave.

Cons

Your only job is to conduct a 30 minute scripted appointment, complete a scan and secure the sale on the spot. The script is non negotiable and monitored by asking patients if you can film the appointment for coaching. Answers to patient questions are scripted. Responses to feedback are scripted. Your compliance to following the script is monitored daily. What you can and cannot discuss is predetermined. You are there to sell and give only the information within the script. Your results are monitored daily and how you are treated within the team is based on those results. Managers will question why a customer did not sign up and ask what you did wrong. On a good week you will be reminded your team resent your results, on a bad week you will be reminded the top performers resent your results. No ones job is secure and everyone is replaceable. It's like being on a sinking ship with one life jacket - and you're clawing at your friends to save yourself. Often when people leave they are blamed as they couldn't keep up with the " fast paced, ever changing " environment of a " disruptor to the market" but more likely ( in my personal opinion and given the overwhelming amount of comments on this website ) its because the position is so emotionally and mentally tortuous that your friends and family will BEG you to quit because they cant stand the person you've become.

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Smile Direct Club Response
5y
Thank you for taking the time to leave us a review. We strive to make our job descriptions and scheduling needs as clear as possible. We are a development focused business and encourage all team members to have meaningful career conversations with their leadership.We always strive to create the best possible experience for our Team Members and our customers, as we value that everyone's voice matters. We would welcome any other feedback that you may have on how we can continue to improve to support our team members. Please feel free to send us an email at peoplesupport@smiledirectclub.com.

Explore other reviews about Smile Direct Club

5.0
6 May 2025
Recommend
CEO approval
Business outlook

Pros

Good company I enjoyed working there

Cons

No cons good company I enjoyed it

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay was nice, and the schedule was really good. Monday through Friday was about as good as it could get, especially given the industry.

Cons

Pretty much everything else not listed in the Pros. Management was the reason this company went out of business. They lied to customers about almost everything they were providing, and scammed them out of money when the customers didn't want to continue treatment with the company because it wasn't doing the job it was supposed to do.

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