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Smile Direct Club

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Smile Direct Club Reviews

3.2

28% would recommend to a friend

(1,265 total reviews)
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David Katzman

26% approve of CEO

20% positive business outlook

Smile Direct Club has an employee rating of 3.2 out of 5 stars, based on 1,265 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smile Direct Club employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
1.0
12 Sept 2020
Recommend
CEO approval
Business outlook

Pros

High Salary for an entry level sales position - save it so you can purchase a new soul when you leave.

Cons

Your only job is to conduct a 30 minute scripted appointment, complete a scan and secure the sale on the spot. The script is non negotiable and monitored by asking patients if you can film the appointment for coaching. Answers to patient questions are scripted. Responses to feedback are scripted. Your compliance to following the script is monitored daily. What you can and cannot discuss is predetermined. You are there to sell and give only the information within the script. Your results are monitored daily and how you are treated within the team is based on those results. Managers will question why a customer did not sign up and ask what you did wrong. On a good week you will be reminded your team resent your results, on a bad week you will be reminded the top performers resent your results. No ones job is secure and everyone is replaceable. It's like being on a sinking ship with one life jacket - and you're clawing at your friends to save yourself. Often when people leave they are blamed as they couldn't keep up with the " fast paced, ever changing " environment of a " disruptor to the market" but more likely ( in my personal opinion and given the overwhelming amount of comments on this website ) its because the position is so emotionally and mentally tortuous that your friends and family will BEG you to quit because they cant stand the person you've become.

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Smile Direct Club Response
5y
Thank you for taking the time to leave us a review. We strive to make our job descriptions and scheduling needs as clear as possible. We are a development focused business and encourage all team members to have meaningful career conversations with their leadership.We always strive to create the best possible experience for our Team Members and our customers, as we value that everyone's voice matters. We would welcome any other feedback that you may have on how we can continue to improve to support our team members. Please feel free to send us an email at peoplesupport@smiledirectclub.com.
1.0
8 Mar 2021

The pay isn't worth the headache

Recommend
CEO approval
Business outlook

Pros

Good pay Public holidays off Great health insurance

Cons

Micromanaging senior managers who have never even participated in appointments try to get you to over analyse what you can do better every day. Even 100% results raise questions. Constantly pushed to the limit by people who haven't left their home office in months while we sit there with customers breathing on us. No room for growth or promotion, despite development plans being mandatory. They change the terms of your employment when it suits them (add or take away duties) with no compensation. Forced to work in covid hot spots.

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Smile Direct Club Response
5y
Thank you for your feedback. We want to reassure you that our Team Members are our top priority and key to the success of SmileDirectClub. In our fast-paced business, it’s important to show our appreciation to ensure all our Team Members feel as valued as they truly are. Our Leaders care deeply about our Team Members, and we’ll continue to find new ways to build a culture of appreciation at SDC, as well as improve career pathing. If you would like to discuss further, your People & Organization Business Partner would welcome the chance to connect with you to talk through your feedback anytime or email peoplesuppiort@smiledirectclub.com
2.0
20 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Fully remote working Salary Driven team

Cons

Lack of development opportunities outside of retail Lack of authentic recognition Micromanagement by the executive team

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Smile Direct Club Response
3y
Thank you for taking the time to share this feedback with us, though it is disheartening to read. Please know SmileDirectClub provides all team members with a career path and recognition opportunities on our platform Chompions. We value compassion, decency, inclusion, and kindness and expect all our Leaders to role model these values. We are continuing to grow our inclusion and diversity efforts through our Inclusion & Diversity Council. If you would like to discuss further, email peoplesupport@smiledirectclub.com
Viewing 1 - 3 of 1,265 Reviews

Glassdoor has 1,379 Smile Direct Club reviews submitted anonymously by Smile Direct Club employees. Read employee reviews and ratings on Glassdoor to decide if Smile Direct Club is right for you.