Pros
The only positive is the people within customer service
Cons
The most toxic work environment, created by tone deaf senior management Agents and SCOA are overworked, overwhelmed, underpaid, and understaffed. Management act oblivious to the issues we have all raised time and time again but were ignored - they only now are taking an ‘interest’ as the toxic working environment is affecting their performance stats. It’s evident not even our Head of gets a say in the matter. Everyone is just a puppet… They’ll harp on in company meetings about your mental health and that they ‘care’ - please understand that this HR only care about protecting their own reputation and do not care for your wellbeing in the slightest. Nobody wants insincere apologies in company meetings - people have wanted to be heard but we’re simply gaslit or given political answers, brushing the issues under the rug in the diabolical Friday Q and A. It’s not a surprise that retention isn’t just poor within customer service but operations too - So Energy has failed across the board.