Customer Support Representative - Customer Service Representative Softchoice Employee Review

2.0
3 Aug 2017
Recommend
CEO approval
Business outlook

Pros

I think that Softchoice has some truly incredible talent. Having a dog-friendly office is great, most people are very welcoming. Working in Lower Queen Anne is ideal. The training program when I started was a month long program in Toronto (which has since changed a bit), in which I learned so much and I was able to clearly see the culture that Softchoice is striving towards. It was an awesome experience. And again, there are some wonderful, hugely talented people who work at this company. If you have a good brand, growth is definitely possible. A lot of leadership worked their way up, which is very cool to see. You can learn a lot at Softchoice and when you have wins, they are celebrated.

Cons

The Seattle office just feels so toxic. Along with great people, there are some bad apples. It's truly feels like if you bring in a lot of money, you can get away with treating your teammates however you want - even if that (at any other company) would be a huge HR issue. The pay is not competitive, especially in the Seattle market. It doesn't feel like they care, even though they continuously lose great people to Amazon (and other companies, but mostly Amazon). And when people do chose to leave, often management doesn't handle it in an appropriate way - they either take it personally and/or give you the silent treatment - which is beyond weird. Also, professionalism in the office is very inconsistent, which honestly can be exhausting to be around. This office can drain you emotionally.

Explore other reviews about Softchoice

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

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Softchoice Response
2w
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
3.0
9 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Challenging and interesting work. The potential is there.

Cons

Management does not listen and executives are fed bad information to action on. Director and VP level folks control the narrative and make bad decision after bad decision

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