Pros
I came into this job with zero experience in tech, just a lot of passion for customer relationships. I've had the opportunity to learn a lot, and even when its far too technical or over my head, I have resources to explain the rest to my clients. Lots of opportunity to learn more here. I know that a lot of people leave bad reviews about the comp structure, etc. I've found that saying you have a bad set of accounts can be a cop out. I came in with too many accounts, and was able to still drive good business. The amount of effort you put in directly relates to what you get out of your customers (in telesales at least, I can't speak for TSD). Dogs in the office, can't say anything else about that. The culture used to be pretty terrible. In the past couple of years though, I've seen a shift from a toxic culture to a much more positive culture. You'll still have people gossip, no matter where you go, but I feel like leadership tries to nip that in the bud. We've also had a full change in leadership in the last year, and we have a zero tolerance policy now for toxic behaviors
Cons
It's really hard to get started. You don't really start making commission until you've been in role for at least a month. People tend to quit in waves, which means that the new people end up getting swamped with accounts until they figure out where the accounts should go. If you're a retain rep, you're on an annual plan, so your bigger commissions come at the end of the year. If you dont make it a year, you lose out on that commission. Outside sales tends to be not as involved in the customers. They're not metric'd on retention, so they dont care if they dont visit an account and lose it. Only inside sales is metric'd on that.
