A caring company - Sales SofterWare Employee Review

5.0
27 June 2023
Recommend
CEO approval
Business outlook

Pros

Have held 4 different jobs through the years, including Sales, Support, Training, and Client Services. SofterWare has always provided ways for employees to grow in different directions, and funds that growth- once they find good people, they bend over backwards to keep them. The average tenure is well above the industry norm. No outside investment/ employee owned is a real thing. This has preserved the stability and culture at all levels. A fully remote environment, with active company engagement, provides an ideal work /life balance. SW has not waffled on the the remote concept post pandemic, and and continues to commit to it long term. Definitely a Family first company. Profit Sharing has been fantastic as well- and helps disprove typical corporate propaganda. I've been very fortune to have found SW, and it has always been there for me and my family. Honestly, not sure I could have asked more from an employer.

Cons

One negative over the years has been the challenge of a persistent fish bowl perspective, where some leadership has imbibed a bit too much of their own Kool Aid and has failed to see the competitive landscape. Thankfully that has improved over the last few years and the ownership has doubled down with a significant investment in product development/staffing.

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SofterWare Response
2y
Thank you for your 10+ years at SofterWare! You’re right that our employee tenure is well outside the norm of most businesses, and one of the things we’re most proud of as a company. Thanks also for taking the time to share your thoughts and observations, such as us wanting to find and retain good people. That is spot on, and we take career development seriously. It's great to hear you’ve been open to exploring new roles at SofterWare so that you can continue to grow your career here. Hopefully, you’ve found it to be a rewarding experience and a great way to learn all aspects of the business. We completely agree about the benefits of being privately owned. Instead of focusing on what's best for shareholders, we focus on what’s best for our staff and customers. This also plays a role regarding your thoughts on the competitive landscape, and our performance. SofterWare is committed to producing the best software and providing the best service, and as you noted, we’re in the midst of the largest expansion of our software development team in our history. Tied to the continued investment in the best onboarding, training and customer care teams in the business, we’re well positioned to continue to help our clients succeed. This is great news for our nonprofit and payment processing customers, and our staff. Sincerely, Lauren Sheehan, President

Explore other reviews about SofterWare

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company to work for. Work life balance, understanding managers, and great peers.

Cons

Lack of communication across teams.

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Excellent positive company culture that values work life balance and transparency. Even as an intern they immediately let me know what the different positions earned at my first 1-on-1. Despite only being an intern, I always felt respected and that people cared about what I had to say during meetings and when giving critiques.

Cons

Only con I can think of is that if you don't like being fully remote then this won't be the company for you

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