Okay at best - Technical Support SofterWare Employee Review

Thank you for taking the time to post a review of SofterWare. We appreciate your comments recognizing SofterWare as being mission-driven. Our focus is making it easy to do good, which means empowering our staff to help our 11,000 nonprofit clients make the world a better place. As you also noted, the secret to our success is our people, which is the number one reason both our staff and clients list as the reason they love us! Being in business since 1981, and having over 93% of clients stay with us year after year, helps us maintain our status as being well-known and trusted in the nonprofit community. We take great pride in our diversity. We have a Diversity and Inclusion committee, and we actively seek new ways of recruiting to ensure we’re casting the widest net possible for talented employees, including historically under-represented groups. Also, being 100% remote, we’re now able to hire throughout North America. Our goal has always been to hire the best people, and now more than ever, this group includes people from every walk of life - no matter how you define it. We’re not sure why you listed family members working here together under “Cons”, but we consider it a “Pro”. First, some readers may construe your comment as nepotism, so we should point out that none of the executive leadership have family in the business. That said, the fact that so many staff members feel so happy and fulfilled with their careers at SofterWare that they would actively refer their friends and family is something that we love and encourage. Also, one of the fun facts about SofterWare is something that happened naturally: that is how many people met their significant other while working together here! Lastly, we believe SofterWare offers a great salary and benefits package. We benchmark ourselves against other companies to make sure we are competitive with similar roles at similar companies. We provide annual salary increases to adjust for inflation, plus merit increases for those that earn them. In addition, we offer 401K matching, and something few other companies offer - monthly profit sharing! In addition, we have great benefits such as healthcare, paid time off and volunteer hours, professional development, and much more. Thank you for your time here at SofterWare, and wish you the best of luck in your future endeavors. Sincerely, Lauren Sheehan, President