Avoid like the plague - Customer Support Solaris Japan Employee Review

1.0
10 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Nice location and office. The devs and Japanese support staff that work in the office are some of the best people I have met. I also felt the same about the warehouse staff members amazing people.

Cons

Someone else that wrote a review mentioned that there was no plan for them. My situation was almost identical. My "tasks" changed regularly, so getting used to any one thing was obviously difficult. I was hired to be part of the CS team and was then let go two weeks later because my progression was "too slow". It is almost impossible to get used to anything in two weeks when your tasks changed almost daily and they had no particular connection to each other. I essentially trained myself and at the time had started putting together some documentation in hopes that whoever came in next would have a much easier time. As someone that has experience in training people for work it was the worst "training" I have ever experienced. I had a gut feeling from the moment I walked in the door something was off, but I ignored it. Anyway, I consider it a blessing. I found out a lot that I will not mention. So I will wholeheartedly say getting fired was an absolute blessing in disguise. Because, what was to come would have been hellish. Keeping personal feelings about people out of this, on a business and operations level it is off. And from the reviews, whoever reads this can see it's not only me. My "trainer" was a gaslighter, and couldn't take any feedback without feeling attacked. I would steer clear.

Explore other reviews about Solaris Japan

1.0
28 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice office and location. Occasionally free lunches.

Cons

I can't use his real name because the review will be removed, but the CEO, J, is the textbook definition of a narcissist. I've never met another human being in my life that thought they were the best at everything. The entire company is a scam. Just pulling data from other websites and adding a % to the top. J breaks down every employee until there is nothing left. He's not supportive, bad mouths all past employees, and in general just not a pleasant person to be around. I have no idea how his wife deals with him for more than 5 minutes. This is a Japanese black company that preys on young, naive, foreigners that are looking for work in Japan. He's more focused on buying "cool stuff" for the office than paying employees a competitive wage. When you complain about the salary, he tells you to go elsewhere. Honestly, the worst developer salary in Tokyo.

11
1.0
3 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Beautiful office, free drinks, good colleagues.

Cons

Got hired and let go in under two weeks. After a brief training period and sharing the knowledge I knew would be useful to them, the boss informed me that it wasn’t going to work out. I was told I could stay through the end of my short-term trial contract, which I tried — but I was then assigned repetitive, unengaging tasks that felt intended to push me out. I didn’t receive my employment contract until several days after I had already started working. I had to ask for it multiple times. When it was finally given to me, it included the wrong start date and clearly stated it would not be extended beyond the trial period. After I resigned, I needed some documentation from them but was then informed that I had not been enrolled in the company’s health insurance, even though the contract explicitly stated I would be which means I could not get the documents. When I asked for clarification, a staff member told me it had simply “slipped their mind.” They said they could enroll me (after I already left) but it would take time and I could not wait for the documents that long. This experience was disorganized, unprofessional, and extremely stressful. It had a serious negative impact on my mental health, and I ultimately felt I had no choice but to leave for my own well-being. I would like to write more about the personality of the boss but as many have already done so before me, I can only say 'trust the reviews'.

4
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