Pros
The hours were great, 7-3:30. Very diverse, lots of cool people. Great team members at the peer level; some colleagues were supportive and collaborative.
Cons
Overall, company is going through layoffs right now… In regards to my team—the credit return dept: Biweekly performance bonus was removed, and daily efficiency targets were raised without additional support. // Workload is constantly shifting, with frequent changes and added responsibilities. // Advancement is difficult — I applied internally three times for other roles but was told I “lacked experience” despite being a strong performer. // Raises were minimal and did not reflect effort or performance. // No overtime allowed in our department, though other teams were offered it regularly. // Department was moved from Operations to the Customer Service dept. Initially we felt welcomed, however, that sense of inclusion diminished over time, and it felt like our presence was more of an obligation than a welcome addition. // Team morale suffered due to micromanagement — everything is closely monitored, and mistakes are treated harshly. // The culture can be tense at times, with noticeable interpersonal friction across different groups. // Be prepared to stay quiet and go with the flow — having an opinion or voicing concerns likely won’t be well received.