A Soul Crushing Experience – STAY AWAY!!! - Anonymous employee Sosu Cosmetics Employee Review

1.0
25 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Absolutely none! Also to make it clear that there are untruthful positive reviews being posted. They are trying all avenues to hide the tarnished reputation that's industry known.

Cons

I would recommend anyone who is thinking of joining this place to avoid at all costs! Do NOT leave another role or company to come here, no matter how bad you think your current job is you will never experience something as bad as SOSU. If you want to feel like a shell of yourself, cry regularly, and question your self worth on a daily basis, then this is the place for you. Working here is emotionally exhausting, mentally draining, and completely demoralizing. If you're hoping to contribute ideas, make decisions, or have any form of creative input in your role, forget it. Your professional opinion is ignored, overridden, or dismissed entirely. You're expected to be a robot, follow orders without question, even when those orders make no sense or change multiple times a day. It is a toxic, manipulative, dictatorship style, chaotic and unstable environment which operates through gaslighting and control. One moment you're praised, the next you're being torn down. You're constantly left second guessing yourself, feeling like nothing you do is ever good enough. The emotional toll is unbearable, leaving you drained, anxious, and on the verge of tears more often than not. Constructive feedback is not welcome and if you question anything, you’ll quickly find yourself pushed out, whether through relentless bullying or also being fired without warning. There is zero stability or job security. People are fired at the drop of a hat, sometimes without explanation. Leaving the remaining staff worried for their own future and scrambling to cover the gaps. You walk in every day wondering if it will be your last. I've witnessed colleagues fired on a whim. Employees quit regularly with no jobs lined up, unable to handle the stress, yet nothing ever changes.. The revolving door of employees is not only exhausting but also demoralizing. The workplace is built on fear and instability, and management thrive on it. This place runs of a complete lack of organization and chaos, they scream about how they are "imputting processes" and "following the process" but these are non existant alongside outdated systems. Deadlines are unrealistic, decisions are reversed constantly, and communication is practically non existent. You’ll spend your time fighting fires and fixing problems caused by poor leadership, only for you to be blamed when things go wrong. There is no accountability from senior management on approvals and decisions when they are challenged that they had agreed to the decision previously. The pressure and crazy demands is relentless, and there is absolutely no appreciation for the effort you put in. You will lose yourself in the emotional and mental exhaustion of working here is something I wouldn’t wish on anyone. You’ll find yourself mentally upset all of the time, dreading work every morning, and questioning why you ever took this job. You come in as a confident professional and leave as a broken version of yourself. They lure you in with promises of amazing benefits like authority in your role, creative lead, flexible working, career growth opportunities, staff discounts, and a supportive team environment. It all sounds great on paper, but the moment you sign your contract, everything changes. Suddenly, those benefits come with endless conditions, loopholes, and excuses as to why they no longer apply. It’s all smoke and mirrors to get you through the door, and once you’re in, they’ll do everything possible to strip away what was promised, leaving you stuck in a toxic job with none of the perks you were expecting to receive. This company does not care about you, your well being, or your career growth. You are disposable, and the moment you stand up for yourself or struggle under the pressure, you will be fired or pushed out. If you value your happiness, self respect, and sanity.... DO. NOT. WORK. HERE.

Explore other reviews about Sosu Cosmetics

1.0
30 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked alongside some genuinely talented, resilient, and supportive people. The positive aspects of my experience came from those individuals rather than the organisation itself. I also formed lasting friendships with colleagues who supported one another through what was, in my experience, the worst toxic workplace I have ever experienced.

Cons

This was the worst career decision I have ever made. For anyone reading the existing reviews and wondering whether they can really be as bad as they appear, my experience suggests they should not be dismissed lightly. The company publicly promotes values centred on empowerment, inclusivity, wellbeing, and respect. My experience of the internal culture did not reflect those values. Employees were frequently referred to collectively as "the staff", reinforcing a clear divide between leadership and the wider workforce. Whether intentional or not, the impression was that some individuals were valued more highly than others. The culture at senior leadership level felt political, cliquey, and driven by personal loyalties rather than merit. Influence appeared to depend on remaining in favour with the right people. Individuals could move quickly from being praised to being blamed, often with little consistency. The result was a culture of uncertainty, self-preservation, and constant pressure. The compensation package may appear attractive initially, but it comes at a cost. Long working hours, constant availability, early-morning calls, late-evening contact, and expectations beyond contractual responsibilities were normalised. Going above and beyond was treated as a baseline expectation rather than something worthy of recognition. Anyone who places significant value on their mental health, personal boundaries, family life, or overall wellbeing should consider these realities carefully. This was not a demanding but rewarding environment. It was an exhausting and ultimately unsustainable one. The recruitment process can be highly persuasive. Looking back, it often felt geared towards overcoming concerns candidates may already have heard about the business. The compensation package becomes easier to understand when considered alongside ongoing retention challenges. Multiple teams have experienced repeated turnover, and the organisation's reputation within the industry appears to have developed for a reason. Recognition was limited. Accountability was inconsistent. Mistakes attracted attention far more readily than achievements, and blame was often more visible than support. The single most significant issue is senior leadership. In my opinion, many of the challenges within the business can be traced back to decisions, behaviours, and standards set at the highest levels of leadership. Culture follows leadership, and the culture here reflects that reality. Basic standards of professionalism were frequently lacking. Meetings were cancelled at short notice, senior leaders regularly failed to attend meetings they had arranged, and urgent requests could arise with very little warning. Employees were expected to absorb these disruptions while their own time, workloads, and commitments appeared to receive limited consideration. From my perspective, HR support and employee safeguards appeared absent or ineffective for a significant proportion of my time there. In an organisation experiencing this level of turnover and employee dissatisfaction, that represents a serious operational and cultural concern. The experience affected my confidence in founder-led businesses for some time after leaving. Rebuilding that confidence has took longer than expected. It is often said that "if you can survive there, you can survive anywhere." That is not a compliment. It is one of the clearest warning signs a company can have.

1
1.0
20 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

there are none. Literally none. The place will have you questioning your self worth and feeling like a shell of yourself. You will be undermined and bullied on the daily - especially by the CEO herself. She paints a picture online of ‘female empowerment’ but runs through young women in the office like they are valueless and disposable. If the world saw how the staff in this office were treated they would be horrified

Cons

too many to name. You will be pushed to the brink of a mental breakdown after being sold the dream during interview processes. If you think something is too good to be true it is. Staff turnover is insane the only people that last are the very very very small number who are just as nasty as the CEO and COO who will have no problem throwing you under the bus and treating you awfully to save themselves. There are quite a few different glassdoor accounts under a variety of different ‘SOSU’ names in a bid for the company to hide from the awful reviews but they always catch up on them because the culture simply never changes

2
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