VERY FAST PACED - Compliance Services Representative Sovos Employee Review

4.0
11 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Excellent team and leadership- they would give care packages during tax time and have meetings/ check ins for the team.

Cons

Ridiculous hours during tax time. I made it one tax season with 16 customer companies that I covered. If it hadn't been work from home the hours would have been impossible. I was part of a buy out from another software company (that's how SOVOS grows/ by buying out other companies), and so the transition from my former employer to SOVOS was a bit traumatic. I was transitioned from an sales support role to a tax compliance role and it was not for me.

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Sovos Response
3y
Thank you for taking the time to write this review. We are so pleased to see your satisfaction with the Compliance Services team and leadership. We take a lot of pride in knowing our support to the team creates a collaborative and inclusive environment. I am sorry to hear you did not have the best experience with our busy season. The annual nature of the tax work this team supports can be stressful, especially when you are going through a transition into a new environment at the same time. As you mentioned, we do what we can to lighten the burden by allowing flexible work arrangements and other support during the busy season. It really is an all hands on deck approach. We also offer flexible time off benefits to ensure that our teams can have the break they very much deserve after tax season is over. Every year we also have focused efforts to continue to improve the impact of the heavy workload on our operations teams during tax season. Although this role did not fit your interests, we appreciate your valiant efforts to our customers to ensure a positive experience for them. Thank you again for the time you have spent with us. We wish you the best of luck in the future!

Explore other reviews about Sovos

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience thru the Recruiting process with Sovos. Cassie was very honest and open answering all my questions.

Cons

There were no cons at all.

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Sovos Response
1mo
Thank you for sharing this, and welcome to the team! It's wonderful to hear that your recruiting experience set such a positive tone from the start. Cassie is a great example of the kind of Sovosians we are proud to have representing our culture, and knowing she made you feel informed and at ease throughout the process genuinely matters to us. We also love hearing that your first day onboarding helped you connect with our values and get a feel for what we do. That experience is something we work hard to get right, and your feedback confirms it's landing the way we intend. We're glad you're here, and we look forward to growing together. Gregg Spratto President
3.0
4 July 2026
Recommend
CEO approval
Business outlook

Pros

remote work, unlimited PTO, good benefits

Cons

say they care about their people and don't show it

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