Salary - Software Support Analyst II Sovos Employee Review

2.0
3 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Remote work Different technologies Initial training

Cons

Unstable workplace Poor team management Very bad team work Overall not good for a career

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Sovos Response
1y
Thank you for taking the time to share your thoughts. We’re genuinely sorry to hear the concerns you’ve raised regarding team management and the overall work environment. We have support teams sitting in regions and countries Globally, and the feedback about teamwork, specifically, is not something we hear often. Your advice to management is valuable, as we are committed to fostering a collaborative and supportive workplace where every team member feels empowered to do their best work and grow in their career. Thank you as well for mentioning Remote Work, Technology, and Onboarding/Training as positives in your experience at Sovos. Flexibility and remote work is a cornerstone of our global organization, enabling us to connect and collaborate across time zones and regions. We also strive to stay at the forefront of technological advancements, giving our employees the chance to work with a diverse range of tools and systems. Your recognition of our initial training program is encouraging, as we aim to equip our teams with the knowledge and skills they need to succeed from the very start. I want to wish you the best as you continue your career journey and thank you for the time you spent with us. Gregg Spratto Chief Operating Officer

Explore other reviews about Sovos

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience thru the Recruiting process with Sovos. Cassie was very honest and open answering all my questions.

Cons

There were no cons at all.

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Sovos Response
1mo
Thank you for sharing this, and welcome to the team! It's wonderful to hear that your recruiting experience set such a positive tone from the start. Cassie is a great example of the kind of Sovosians we are proud to have representing our culture, and knowing she made you feel informed and at ease throughout the process genuinely matters to us. We also love hearing that your first day onboarding helped you connect with our values and get a feel for what we do. That experience is something we work hard to get right, and your feedback confirms it's landing the way we intend. We're glad you're here, and we look forward to growing together. Gregg Spratto President
1.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Being Remote and standard benefits

Cons

Sales leadership is horrendous. New people are brought in not trained, aggressive targets (that have never been hit) usually designed to be the escape goats to protect the old guard. Long tenured sales protects the existing power structures. When results slip, they blame newer reps. New hires don’t hit, quotas unrealistic, weak implementation. Nightmare of a company, the worst I have ever worked at.

1
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Sovos Response
3w
Thank you for taking the time to share this. Feedback matters, even when we see things differently. Quota-setting and new hire ramp structures are areas we invest in seriously - they're because we want our sellers to win, not to set anyone up to fail. That's the culture we've built, and it's one I'm proud of. That said, I do hear that your experience hasn't matched that intent. If there are specific gaps in how you were onboarded or supported, I'd genuinely like to understand them so we can keep getting better. Please connect with HR or reach out to me directly. We're committed to building a team where every rep has a real shot at success! Alice Katwan, President of Revenue, Sovos
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