Perspective from retail-level manager with 10+ years with company - Anonymous employee SpartanNash Employee Review

2.0
21 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Schedules are pretty flexible and easy to work with and get accommodated, but that is entirely dependent upon who you work for within the company. But the overall culture is that we're pretty laid back about time off requests and work around them when Decent benefits. 50% 401k match up to 6%. Reasonable vacation time.

Cons

The stores are failing (operating at a loss) and conditions have become terrible working within the stores. Wages are not competitive so nobody wants to work for us, and many quit within 6 months. So we're at a point where we hire nearly anything we can get. Currently over half of our staff has worked for us for less than 6 months. Due to this and other reasons, morale is near an all time low. Sales have been slowly declining over the years and the strategy employed by upper management has been to cut our expenses to the barebone, so we never have enough people to run a store, which has been losing us many of our long term loyal customers. It's also hard on the staff, so many who are above the entry level work are stressed out and we're losing people who have worked with us for 10 or 20 years. Our software is also terrible. Just look at the scores of the "YES" rewards app vs any of our competitors. The score for our app is a 2.5 (where there is a floor of 1, so it translates to a 1.5 out of 4). The app is terrible, and this trend is reflected in all of the software and equiptment we're given within the store.

Explore other reviews about SpartanNash

5.0
7 Feb 2026
Recommend
CEO approval
Business outlook

Pros

If I ever have any concerns, there are so many outreaches and support. And not only do they listen, but they follow throug

Cons

Looking forward to new technology

3.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

- Store-level management is doing everything they can to provide the best possible experience for customers despite increasing challenges. - Since Martin's became part of SpartanNash and is now under C&S, there have been some positive changes and improvements (store updates, more online advertising, etc). - Employees remain committed to preserving Martin's identity as a community-focused, customer-first supermarket with small-town values and personalized service.

Cons

- Reduced labor hours have made it difficult to maintain the level of service customers expect. - Fewer cashiers result in longer checkout lines and wait times. - Fewer stock associates make it harder to keep shelves fully stocked and the store looking its best. - These staffing reductions create a ripple effect that ultimately impacts the overall customer experience. - Martin’s branding and identity has gradually been merged with other corporate banners, leading to more standardized advertising and overlapping sales across stores. This reduces differentiation between banners, when maintaining unique identities is important for driving customer interest, loyalty, and overall brand appeal. - The reduction of Martin’s private-label products (such as Martin’s Milk, Cottage Cheese, Eggs, Sliced Cheese, Bread, and other store-brand items) has negatively impacted customer choice. Customers consistently value and actively purchase these locally branded products, as shown in sales trends. Further loss of store-brand products risks weakening customer loyalty and reducing the unique appeal of Martin’s compared to competitors.

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