stay faaaaar away!!! - Anonymous employee Spasation Spa Employee Review

1.0
8 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

i honestly can't think of any. it was that bad.

Cons

where do i start? i was hired as a full time esthetician at whyte. i was straight out of school and didn't have clientele. they promised me i would definitely build it there. little did i know that they maybe had 5 clients a day, salon and spa combined, unless there was a pedicure party. even in the interview i felt sketched out. the owner asked me a lot of personal questions like my marital status etc. he worded it as "do you have a man taking care of you at home?" despite being hired FULL TIME i would get sent home or told not to come in probably 3/5 shifts a week, sometimes more. management was non existent and we went through receptionists and managers so frequently. no real training. no real adherence to health and safety or sanitation. i never saw any disinfectants. equipment is out of date and often broken, products are expired, and the prices are absurd. mostly everyone just sat around doing nothing and playing on their phones, but only in areas w/o cameras because otherwise the owner would get us in trouble from head office because he just sits there and watches everyone. did i mention that the salon often did not have anyone other than apprentice hairstylists which is illegal? they take an hour off your wages every shift to account for your lunch regardless of whether you have time to take it or not. one of my coworkers was an older woman who was clearly the owner's favourite. she would yell at other staff, sometimes in arabic and sometimes in english, where clients could very clearly hear her, including her own clients. clients AND staff complained about her but she never got in trouble, even when clients complained about her giving poor services (the one i saw had gotten cut during a manicure with her and got sloppy nail polish application). she would bully all the other staff into doing cleaning for her too and blame her messes on them. the last straw for me was being told by the owner in front of EVERYONE ELSE at a staff meeting that i was not doing well and wasn't making him money and wasn't bringing in clients, when i had told him from the get go that i had no clients!!! do not work here. do not get services here. just stay far far far away.

Explore other reviews about Spasation Spa

5.0
29 Feb 2024
Recommend
CEO approval
Business outlook

Pros

High Demand: Beauty and wellness services are in constant demand, providing a consistent customer base. Repeat Business: Many clients return regularly for services like haircuts, massages, facials, etc., leading to predictable revenue streams. Upselling Opportunities: Customers often purchase additional products or services during their visits, increasing revenue per client. Diverse Services: Offering a variety of services allows you to attract a broader range of clients and cater to different needs. Flexible Pricing: With various service options, you can cater to different budget ranges and attract a wider clientele. Strong Referral Network: Satisfied customers are likely to refer friends and family, leading to organic growth. Creative Expression: It allows for creative expression for stylists, therapists, and estheticians, fostering job satisfaction

Cons

High Operating Costs: Costs associated with equipment, product inventory, skilled staff, and maintaining a high-quality facility can be significant. Staffing Challenges: It can be challenging to find and retain skilled professionals in a competitive industry. Seasonal Fluctuations: Demand may fluctuate with seasons and economic conditions, impacting revenue. Intensive Competition: There's often intense competition in the spa and salon industry, requiring a strong marketing strategy to stand out. Client Expectations: Meeting high client expectations for quality and service can be demanding, requiring consistent training and investment in staff development. Regulatory Compliance: Compliance with health, safety, and licensing regulations adds an extra layer of complexity to operations. Managing Inventory: Balancing product inventory to meet demand without excess stock or shortages can be challenging

2.0
27 Feb 2015
Recommend
CEO approval
Business outlook

Pros

- exemplary sanitation and cleanliness standards

Cons

-equipment not kept up to high priced expectations -certain locations are better than others -the actual owner believes every employee is just money in his pocket and that they can be easily replaced -lunches/breaks are taken off by head office EVEN if you haven't had a chance to even eat within 8+ hours -staff are belittled and ganged up on by management and senior staff -It's commissioned based so if you actually want to make a decent living, you need to rip off customers by rushing services, charging extras for things that aren't, with spa equipment that doesn't work properly -You are not allowed to have a complaint or you will be made to feel like you're not qualified to even drink water - Nothing in place to motivate or recognize staff - I've heard management (who are only certified in esthetics ) tell journeyman hairdressers how to do Hair and salon stuff. (Not knowing what they're talking about)

3
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