Overworked and managed poorly - IT Service Desk Analyst SproutIT Employee Review

- Free training and bonus program - Wide exposure to technologies - Opportunities to be involved in projects

- Poor communication and accountability across teams - Workloads are sometimes unachievable with people working way over their hours leading to stress. Team managers were always under immense pressure and stress which filtered down to the wider teams. - Management often appear to seem like they listen, however no actions come to fruition when you feedback to them or they promise something, during the time I was there, there was high turnover of staff - which I believe was a result of this. - Office space was very limited, often we were expected to stay at client sites when even after we'd finished our work there which was very uncomfortable. I'd have to buy things a coffee shops nearby to have somewhere to work, which I was not allowed to claim back. We were constant promised more space for a over a year and it never happened. - A senior management member was often a big cause of a lot of problem, and no matter how many times he was reported nothing was done. Even after a case of him physically threatening another member of staff and committing vile acts in the staff toilets.

Friendly team, good place to gain experience and many learning opportunities. They pay for your exams, and give a small bonus on each exam passed.

VERY heavy workload! It seems as though there is a high volume of work for everyone at the company, which often leads to people working late on a regular basis, and generally leads to poor work all around. No sensible method of organising work. Work gets done based of which customer shouts the loudest. The customers are generally self important, obnoxious and rude. Lack of responsibility from management, you often find that extra work and responsibilities are pilled on an already overworked team. The out of hours support schedule is ridiculous and remuneration is not sufficient for the hours you end up working. High staff turnover, in the short time I was at the company I saw many members of staff leave, an exceptionally high amount for a small company.