Avoid if Possible - Technical Support Hero Stamped Employee Review

- A great team environment, managers are extremely helpful and supportive without being overbearing - Leadership truly cares and wants the best for the company, even when hard decisions have to be made

- There have been a lot of changes recently which leads to some confusion about the direction of things

- Fully remote company - Small company means it is easy to have visible impact

- New leadership came in, fired existing leadership and laid off 40% of the company, 80% of which was in the eng department. This was done without an understanding of the technical space and so now they're drowning in issues they didn't know existed. - Fixing fundamental problems was put off for years already and is now becoming an insurmountable issue. - Leadership is more focused on drinking the AI-is-everything kool-aid than fixing real problems for existing customers while not having the ability to add worthwhile new features to the existing dumpster fire of a code base. - When things hit the fan engineering (which somehow was viewed by the rest of the company as "in charge") got blamed for everything despite them fighting for years to be given the opportunity to fix critical legacy issues that severely impacted the ability to deliver new value.