Pros
Work from home. Fellow employees were great.
Cons
Stay away from Star 2 Star. Getting hired on at the beginning appeared good. Expect roles to change as the company was basically just sold to an Ireland based company. Started out with a defined region/market, which after they fired one person, I was given 2 different regions. The business model is terrible. It based on sales driven by authorized Channel Partners, Installing partners and the horrible idea of Reselling agents. Channel partners are pressured by internal sales people. Inside sales will treat them like children so they only interact with them. If the Channel Partner doesn't produce, inside sales will ignore them. Installing agents can't sell but only do installs. There is maybe a handful throughout the US that can perform installs without issues. The portal is clunky and not intuitive. Most actions required to get a system online are disjointed. The false statement that the equipment required on the edge of the customer's network is a huge issue as well. S2S uses the term "SD-WAN" as if this doesn't have a defined technology behind it. The edge device does not connect via SD-WAN. Resellers are there just to push paper. There is little to no surveying performed and most deployments go terrible. Either missing equipment or undisclosed network issues. S2S don't hold the resellers accountable either, so expect the inside sales people to panic and scream and yell to get Sales Engineers and Test and Turnup to fix the problems. Channel partners will sell all types of solutions, and most don't sell much of the S2S product. About 40% of the Channel Partners certified 2017 sold anything. The revolving door of employees in Tech Support creates a problem for Channel Partners. The average wait for Tech Support was about 30-45 minutes just to talk with a first level tech. Most of the first level techs don't know what they are doing and will either blind transfer to other departments or close out the ticket. Test and Turnup wait is about the same. Requesting a change to the base config is an extra cost to the end customer. There is no API interaction and little integration with large CRMs. Travel is a joke. S2S covers airfare, but you pay out of pocket for food, hotel and everything. Reimbursement lags about 3 weeks later. Health insurance is horrible. Expect to pay about $474 a paycheck for United Healthcare's crappy service. The bonus offering was good, as it was based off of performance. S2S is moving to a commission based off a percentage of the sale, so long as the region meets goal. Goals haven't been hit for years. And expect S2S to fire people before the paying of the quarterly bonus in an attempt to screw people out of their bonus earned.