Star2Star Communications Reviews

The company is called Star2Star communications, but yet they fail to acknowledge and appreciate the true "stars" of the company... the loyal, hard-working employees who helped make this company grow. And where are those talented, hard-working, loyal employees.... they were all let go, at the drop of a dime, for no real reason other than greed and power. They try to give the impression that they are streamlining the work but in reality they are merely trimming the fat. So, instead of 2 departments doing their designated tasks (a position they were hired for), they decide to merge the 2 departments into 1 and simply "eliminate" positions because they are "streamlining". No, the last time I checked, streamlining is a way of eliminating unnecessary steps/processes in order to get the same task completed quicker and more efficiently. Not at Star2Star. Their definition of streamlining is eliminating employees, and having one person do the work of 3 people.... more work, no overtime, same pay. They don't care that the employees are over-worked and stressed beyond belief. And the top executives of the company.... absolutely clueless. If I was the owner of this company, I would be alarmed at the fact that I lost nearly 30% of my staff. I'd want some answers! Company morale.... what company morale? This place is run like a dictatorship, full of brown-nosing, power-hungry, whip-cracking managers who are absolutely clueless when it comes to "managing" their employees. A good manager is one that leads their team, not one that throws their weight around and barks out orders and demands unrealistics expectations from their employees without even the slightest acknowledgement of all the hard work and tireless dedication these same voice-less employees put in day in and day out. One of Inc 500s fastest growing companies.... that's a joke. The highest customer retention rates among our competitors.... don't make me laugh. The products and services are over-priced and mediocre to say the least. This company is not about making good-quality products... it's not about good customer service... it's not about keeping your employees happy. It's all about dollars and cents.... money, money, money! Everything else takes a backseat. Forget about the fact that your customers are unhappy, forget about the fact that your seasoned employees (with a world of knowledge and experience) are leaving in droves or are being let go because their position has been "eliminated". Let me ask you this, Mr president/owner of Star2Star: what are you going to do when your remaining staff of valuable employees decide they've had enough and walk out. For those of you considering employment here at Star2Star.... dont! If you're looking for a company with the highest employee turnout rate, then this is the place for you. If you're looking to be over-worked, underpaid and unappreciated, then look no further, you'll find it here at Star2Star. They should just replace the front door with a revolving door because you'll be out quicker than you came in.

Stay away from Star 2 Star. Getting hired on at the beginning appeared good. Expect roles to change as the company was basically just sold to an Ireland based company. Started out with a defined region/market, which after they fired one person, I was given 2 different regions. The business model is terrible. It based on sales driven by authorized Channel Partners, Installing partners and the horrible idea of Reselling agents. Channel partners are pressured by internal sales people. Inside sales will treat them like children so they only interact with them. If the Channel Partner doesn't produce, inside sales will ignore them. Installing agents can't sell but only do installs. There is maybe a handful throughout the US that can perform installs without issues. The portal is clunky and not intuitive. Most actions required to get a system online are disjointed. The false statement that the equipment required on the edge of the customer's network is a huge issue as well. S2S uses the term "SD-WAN" as if this doesn't have a defined technology behind it. The edge device does not connect via SD-WAN. Resellers are there just to push paper. There is little to no surveying performed and most deployments go terrible. Either missing equipment or undisclosed network issues. S2S don't hold the resellers accountable either, so expect the inside sales people to panic and scream and yell to get Sales Engineers and Test and Turnup to fix the problems. Channel partners will sell all types of solutions, and most don't sell much of the S2S product. About 40% of the Channel Partners certified 2017 sold anything. The revolving door of employees in Tech Support creates a problem for Channel Partners. The average wait for Tech Support was about 30-45 minutes just to talk with a first level tech. Most of the first level techs don't know what they are doing and will either blind transfer to other departments or close out the ticket. Test and Turnup wait is about the same. Requesting a change to the base config is an extra cost to the end customer. There is no API interaction and little integration with large CRMs. Travel is a joke. S2S covers airfare, but you pay out of pocket for food, hotel and everything. Reimbursement lags about 3 weeks later. Health insurance is horrible. Expect to pay about $474 a paycheck for United Healthcare's crappy service. The bonus offering was good, as it was based off of performance. S2S is moving to a commission based off a percentage of the sale, so long as the region meets goal. Goals haven't been hit for years. And expect S2S to fire people before the paying of the quarterly bonus in an attempt to screw people out of their bonus earned.