Pros
It's more than a job working here, the satisfaction and pride from making significant impacts to clients makes it so rewarding.
Team leaders within the Review Team are down to earth, approachable, empathetic and supportive. I couldn't wish for a better Team Leader to guide me.
The whole team works together, everyone is friendly, supportive and there is freedom to speak your mind to make impactful change.
The focus is client experience and quality, rather than call handling time and it is very different to other phone based roles within companies.
Only 2 days required in the office, the rest of the time you can work from home which is a huge benefit for work/life balance and travel costs.
Cons
Honestly, I don't have any other than I wish the pay was based on performance rather than length of service as there would be more of an incentive to excel.
