Pros
Fun work, when available Flexible hours when inventory permits When I joined Stitch Fix in September of 2019, the above two items were true along with other enjoyable pluses. I'm a contract worker, so a flexible part-time schedule at a 15 hr/wk minimum was great for filling between dry spells of work. However, the company has pulled a complete 180 in the last year. We rarely have work (see Cons), and when we do, inventory is only acceptable for a few hours a day. Flexibility is no longer an option if I want to meet my very stringent metric.
Cons
Systems constantly shut down Limited hours Hours are cut without warning or explanation Unclear communication from management No incentive to excel Tenured & high-performing stylists do not receive extra rewards for work No transparency or ability to communicate with upper management Put simply, this is a bad place to work. The work itself is already fast-paced and tough, and without the proper resources, it is draining. We are expected to style a client in 12 minutes regardless of inventory conditions or technical issues. If the styling platform is down, employees are not compensated for their time but are rather asked to move their hours to the company's convenience. Hours can be cut below the 15 hr/wk minimum with no explanation, and because our HR does not handle scheduling, there is nobody we can reach out to. Management on all levels is unresponsive and unhelpful. It is unclear if these cuts to hours qualify us for PUA, which seems like an intentional move from corporate to avoid paying unemployment. Communication from management, when it does come, is infantilizing and dismissive. Stylists are told to "think creatively" and use their "#stitchfixgrit" to get their Fixes done. Hours are not prioritized, and the overall tone is that we are seen as wine moms doing this job for the employee discount and not actual workers who rely on this paycheck. Tenured and high-performing stylists do not receive higher compensation for their work, nor are their hours prioritized. I have a backlog of about 100 relationship clients that I am not permitted to style due to hour maximums. For my performance, I'm saddled with new and extra responsibilities with no change in pay and no extra support. Bonus knocks: they laid off all of their California stylists during the pandemic. Despite company-wide cuts to working hours, they're still hiring? It's bizarre, and frankly, insulting. Do not work here and do not shop here.