Pros
Great health insurance, and that’s about it.
Cons
Extremely metrics driven. If you miss your goal by .01 one weeks, your manager will pull you into a sit down meeting to talk about performance and will essentially talk about letting you go. CX agents used to attend company wide meetings, but have since been uninvited because of the queues being “higher than normal”. Due to high queues, it’s very hard to use your PTO and requests are often rejected. I put in for time off in April for the holidays, and did not hear if this was approved until the day before I was supposed to be traveling. The pay is average. There are no raises, or bonuses. You may only receive higher pay through a promotion, though leadership is very selective, and plays a bit of favoritism. Good work goes often goes unrecognized. Stitch Fix has a problem with paying employees properly for their time, after employees have put in their notice. It must be a larger issue with payroll and an error in the system, however, of the agents and myself who left, they were paid only a portion of their final paycheck, and their PTO was not paid out. The company fixes this after being contacted, but that should not be something that should be a trend. Good place for employment if you are just starting out, but Stitch Fix is not the place for you if you want to develop in your career and climb the ladder.