long time employee...almost 20 years - Store Manager Sunglass Hut Employee Review

3.0
14 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Sunglass hut is a terrific job for students or anybody else that wants to work part time. They have the ability to work around a work/school schedule very easily. Their charity, one sight, is a wonderful organization also. 401K & insurance are competitive with other retailers. There is also a certificate for free glasses after each year of employment for all associates. Being there for so long I have built many long term relationships with my customers as this company really does focus strongly on customer service. It is still fun helping customers find sunglasses.

Cons

a full time manager in a smaller volume store, of which 75% of their stores are, should plan on standing on their feet for 6-11 hours straight without even a minute off of them. Sitting is not allowed and you will be in a single coverage environment so you do not get breaks. I have always wondered if this was even legal and I have seen some long time managers go through knee and ankle surgeries. Controlling external theft is a joke. Some stores have cameras, some do not. You do not get a camera unless you are a high shrink store and by the time you are a high shrink store you would have lost your job for high shrink. All glasses are out in the open for customers to easily access. Even $500.+ glasses. It gets very stressful controlling shrink when you have multiple customers in single coverage, which is most of the time. Regional managers give "stretch goals". Mine currently is running two locations. This came with no increase in pay and double the responsibility. I have had other stretch goals throughout my years but none quite so payroll effective for our company, but many requiring a bit of work off the clock. Company continues to still expand, which is good in one hand but they are expanding in markets with existing stores already. If you are in that market, plan on struggling to hit your sales plan for a year until you cycle it. As there is a commission base program in place it affects your income and all associates in that market area also.

Explore other reviews about Sunglass Hut

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

good pass time to earn money on the side

Cons

loads of online learning materials and lectures you need to consistently watch and do quizzes on

4.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Getting 1% of your sales commission every month + base play + bonuses depending on how well the store does adds up a lot. When I worked here, I was one of the best sellers in my district and my store was 14/21 in our district - which led to me making roughly $21-$23 an hour once you added everything up and divided by the amount of time that I worked. Stocking and pushing stuff to the floor is cartoonishly easy considering how small the sunglasses and that packaging actually is. AP is super easy because there's not that much ground to cover. The biggest thing is that this job basically lives and dies by how good of a seller you are and how much of a people person you are. 80% of this job is just about making sales and hitting company quotas and the other 20% is visual merchandising, operational management, making schedules, etc.

Cons

In my district, the district manager kept badgering us about our numbers and moving goal post for us even when we were off the clock and getting in touch with him was nearly impossible. They're also really nitpicky when it comes to how you allocate hours and how you schedule people - even when the store is already meeting company goals. There's also just a lot of straight up favoritism in upper upper management and a lot of nonsense decisions the DM just made because of "vibes" and nothing else. They pushed a lot of unrealistic goals for stores on super short notice and they came up with a lot of ideas that were just kinda trash - while forcing us to swallow it and to try to make it work.

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