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      Sutherland

      Engaged employer

      Sutherland reviews

      High pay for a non voice account - Consultant Sutherland Employee Review

      4.0
      30 Sept 2025
      Consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Above average pay for non-voice account Plenty of upskilling Lots of opportunities internally

      Cons

      Low annual increase depending on your scorecards and company's revenue Too much upskilling but no pay increase Initiatives were gone when the management changed Job went from handling dual chats concurrency to having 2 to 16 chats at a time and they ask agents to reply within 3 mins which is impossible

      Explore other reviews about Sutherland

      5.0
      21 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, reasonable pay, and flexibility with work scheduling.

      Cons

      Benefit plans are expensive if you have any dependents on the plan.

      1
      2.0
      21 June 2026
      Telephone support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      I liked phone tech support and am searching for more of the same.

      Cons

      Toxic management environment. Got a new manager who could do nothing but find problems. Got let go from a 50 - 100 person department a day after about 20 new trainees were brought in.

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