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      Sutherland

      Engaged employer

      Sutherland reviews

      Nice people, low pay and high stress work - Tech Support/Sales Sutherland Employee Review

      3.0
      3 July 2013
      Tech support/sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Management overall are all nice people. They are pretty understanding to the fact that life happens and will work with you in emergencies as long as you stay on the same page with them. Training has its pros and cons, they have pto and benefits for full time employees, although i am unsure if the benefit package they offered is good since i didn't take advantage of it.

      Cons

      Not always help available when you need it but they try, pay is not great, should have better commission pay, deal with a lot of upset customers making it sometimes stressful, holiday hours without extra pay,

      Explore other reviews about Sutherland

      5.0
      7 July 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      26 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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