Would not recommend - Technical Support Sutherland Employee Review

1.0
17 July 2019
Recommend
CEO approval
Business outlook

Pros

Had a great team manager

Cons

I loved working for Sutherland on the PlayStation campaign and feel like I did a really good job for the 6 months I was there. I liked my immediate supervisor and coworkers and felt like it was a great fit. They very abruptly fired me saying that I deleted a few customer emails (something I didn’t even know was possible to do in their system). Even if it is possible, I don’t see the point of deleting customer emails since that is how we communicated with them a lot of the time. I earned a little more than a week of paid vacation during my time there because of my near perfect attendance and saved it up.. of course I didn’t get paid for any of that. I’m still baffled as to why I would be accused of this. I was never warned and this was never brought to my attention. Also, when I asked, they couldn’t show me any proof that I actually deleted the email addresses. I was very hurt by this. Felt like being stabbed in the back after giving my all.

avatar
Sutherland Response
6y
Hello, and thanks for sharing this feedback. We are deeply troubled by the issues raised in your review. We take your concerns quite serious and will be escalating to avoid any recurrence of this nature in the future. At your convenience, please email us at sutherland.experience@sutherlandglobal.com so that we can get additional details to assist us in our efforts. Thank you for bringing to our attention.

Explore other reviews about Sutherland

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work, reasonable pay, and flexibility with work scheduling.

Cons

Benefit plans are expensive if you have any dependents on the plan.

1
1.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

See reviews by: Helpful|Rating|Date|All