I was hired on as a Customer Service Representative, and was awarded almost every month, for my performance. - Customer Service Representative Sutherland Employee Review

4.0
23 May 2014
Recommend
CEO approval
Business outlook

Pros

Good hours and lots of raffles to help various organizations.

Cons

Not much opportunity to move forward in a different department. It seems they prefer to hire from the outside.

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Sutherland Response
12y
Thank you for sharing some of your views on Sutherland. We find joy in celebrating the accomplishments of our employees, and are extremely grateful for their ongoing hard-work. Sutherland encourages its managers and supervisors to highlight those achieving greatness on the floor. On a more public note, our sourcing department runs a blog in which a “Platinum Performer” column is written weekly. (Find the link to the blog below) Recently, Sutherland Global has implemented Extra Mile, an employee recognition program. Anyone employed at Sutherland can be recognized and/or awarded points by anyone else in the company. This program has taken off, and many have been using it to spread their appreciation! As stated before, Sutherland strongly believes in promoting from within. We are constantly posting positions on our internal job board, and employees are encouraged to apply. LEAD programs are also available to those interested in advancing their careers within the company. Sutherland is extremely proud of the talent within its walls, and will continue to support the success and growth of its family. We thank you for the time you’ve invested in Sutherland, and wish you the best of luck in the future! www.sutherland-careers.com

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5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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