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      Sutherland

      Engaged employer

      Sutherland reviews

      Absolutely love my job - Team Manager Sutherland Employee Review

      5.0
      27 June 2014
      Team manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Management is really willing to help you improve. Opportunities consistently to advance within the company. Value employee input. Willing to work with reps who need assistance. New building is great. Love that Sutherland raises and donates money for charity.

      Cons

      Client requests are at times erratic and difficult to implement on the time schedule. Attrition is high partly because there are only yearly pay raises.

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      Sutherland Response
      12y
      Thanks for taking the time to write a bit about your experiences at Sutherland, and it is refreshing to hear how your career is being positively affected. Aiding in the growth and advancement of our employees is not only how we remain successful, but how each individual establishes their own handprint on the global picture. Having over 30,000 employees servicing a robust list of clients can definitely lead to some stressful requests. Sutherland strives to provide each and every employee with the support and knowledge necessary to successfully advance through the inevitable tough situations. We appreciate all of your ongoing hard work, and we wish you continued success!

      Explore other reviews about Sutherland

      5.0
      7 July 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      26 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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