Would rate 0 stars if I could - Tier II Technical Support Sutherland Employee Review

1.0
25 May 2023
Recommend
CEO approval
Business outlook

Pros

There are no pros the company is terrible and treats employees like numbers. They don’t care at all and want you to live under their thumb.

Cons

Everything. Here’s an example. My grandmother passed away and I went to go to her funeral and visit relatives. The entire time I was gone they called me asking where I was even though I told them prior to leaving. They told me that I had to call in every day I’m not there even though I told them how long I was gone for. They continued calling and threatened me. I gave them all information prior to leaving. I’m not a slave and will not be treated as one. Also they lie about time between calls and schedules are based on “performance” but it has nothing to do with helping the customer it has to do with the dumbest made up performance rules ever. They take advantage of foreigners that don’t know their rights (in native to Canada but a lot of Indians work there and they take advantage of the fact they don’t know Canadian labour laws. The pay for the work and training required to do the job is laughable. I can go on and on.

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Sutherland Response
3y
Thank you for your detailed review and and we're sorry to hear about your experience.

Explore other reviews about Sutherland

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work, reasonable pay, and flexibility with work scheduling.

Cons

Benefit plans are expensive if you have any dependents on the plan.

1
2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

They will hire ANYONE. So if you are in need of a job, you can find something quick to hold you over

Cons

Very unprofessional environment. No room for advancement.

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