Abusive and Toxic Work Culture - Technical Support Engineer Sutherland Employee Review

4.0
13 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Overall, the company is solid with consistent and timely payments. I had the opportunity to work with NetApp as a tech support engineer, and they are an excellent company to collaborate with.

Cons

The management team created a toxic and abusive work environment. Micromanagement was rampant, and there was a severe lack of empathy from leadership. Despite being understaffed, the workload was overwhelming, and there was constant pressure to do more with less. They refused to hire additional staff, and while they demanded extra work, they wouldn’t compensate for the extra hours. Leaving on time, which should be standard, was met with complaints. The salary range was significantly below the industry average for someone with 3-5 years of experience, and the annual raise was a mere 2-3%, which is disappointing.

Explore other reviews about Sutherland

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work, reasonable pay, and flexibility with work scheduling.

Cons

Benefit plans are expensive if you have any dependents on the plan.

1
2.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

I liked phone tech support and am searching for more of the same.

Cons

Toxic management environment. Got a new manager who could do nothing but find problems. Got let go from a 50 - 100 person department a day after about 20 new trainees were brought in.

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