Pros
Managers are friendly and supportive. One of the most reliable aspects of Sutherland is the consistency in getting paid—rarely, if ever, are there issues with payroll.
Cons
Unfortunately, career growth is extremely limited—especially if you’re based in the U.S. Many leadership opportunities are reserved for overseas programs, which seem to get priority. It often feels like U.S. employees are being overlooked as companies move jobs offshore to cut costs, rather than investing in local talent. Even when you work hard and move into a leadership role, getting promoted to something like a Team Manager can feel out of reach—especially if you don’t fit a certain look or background. There’s a lack of diversity and fairness in how leadership roles are assigned. One silver lining is that if your program shuts down, Sutherland will try to place you on another one. But if you’re in management or higher, and there’s no open role available, they expect you to start over in a lower position—which is incredibly discouraging. After putting in all that work, no one wants to start from scratch.