Good company. Fun culture - Brand Ambassador Swarovski Employee Review

4.0
20 Oct 2019
Recommend
CEO approval
Business outlook

Pros

I really enjoy working at Swarovski. It's a really fun atmosphere!

Cons

They are very strict on break times but I think that's pretty normal in a retail setting.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled when we get positive feedback and are glad that you “really enjoy working at Swarovski” and that “It's a really fun atmosphere!” As for your comment about Swarovski being “very strict on break times”, this is for the benefit of our employees, we want to ensure that we provide each of our associates a break, so they can get off the sales floor and recharge, take time for themselves to have lunch or take care of any personal commitments, work life balance is important to us. However, if our associates are late returning from a break not only does it impact customer service and floor coverage, it also impacts your fellow co-workers who cannot go on their breaks and leave the floor till you return. In addition, in the US State laws dictate how long an associate can work without a break and Swarovski is fully compliant with all Federal and State Laws. We hope you understand our need to be strict on this policy and encourage you if you have any questions to please reach out to a member of our HR or management team. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback will be shared with upper management to ensure we do a better job communicating the “Why” behind our policies, as feedback is crucial to the betterment of the company. We also want to wish you much success in your future with Swarovski.

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Pros

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Cons

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2.0
24 Mar 2026
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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