Improvement needed - Senior Sales Consultant Swarovski Employee Review

3.0
21 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Great company values Great collection of accessories Great team members Great for sales consultants

Cons

My manager is very good and has been in the company a while but zero progression. The people who are being promoted look right they can’t really do the job. I definitely will look to other brands for progression. You won’t any progression In Swarovski once you get to store management but that’s if a place actually comes up. Store teams are very diverse. But area manager upwards isn’t which is strange especially since the headoffice is based on London. Progression and clear job roles for senior sales as well doesn’t make sense.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled that you list as Pros: “Great company values” and “Great team members” as teamwork is the cornerstone of our success, when we work together, we provide better service to our customers. We are also happy to read amongst your Pros: “Great collection of accessories”, as being passionate about our products is what sets us apart from other retailers. In addition, as part of our compensation package we offer a generous discount and a Jewelry allotment to our retail employees, as we love when our employees can wear and enjoy our products and showcase them to our customers. As for your Cons: “zero progression ", please note we have an excellent record of promoting from within and working with associates during the mid-year and year-end reviews, to create an Individual development plan and to identify what they need to do to achieve their short and long-term career goals and move to the next level. We are sorry if this has not been your experience at Swarovski and we suggest you talk with your manager and HRBP about your career goals and how to achieve them. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback will be shared with upper management as feedback is crucial to the betterment of the company. We also want to wish you much success in your future with Swarovski.

Explore other reviews about Swarovski

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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