REALLY BAD MANAGEMENT - Keyholder Swarovski Employee Review

3.0
11 Nov 2019
Recommend
CEO approval
Business outlook

Pros

great product, training material is helpful, allocation 4 times a year and incentives for contests

Cons

poor management, sales target pressure , SM's always fearing LP and DM , poor work life balance ( was told i cant have a social life)

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. Of course, we are thrilled to read your list of Pros: “great product, training material is helpful, allocation 4 times a year and incentives for contests”. We love when our employees can wear and showcase our products. In addition, at Swarovski we believe in investing in our people and we are especially proud of the investment that we make in our training programs, providing our employees with the training they need to succeed and get to the next level with Swarovski and in their future endeavors. As for your Cons: “poor management, sales target pressure, SM's always fearing LP and DM , poor work life balance ( was told i cant have a social life) bad area manager”, we are sorry you felt that your manager was not supportive and that you felt pressure to reach your targets. We strive to foster an environment where teamwork flourishes and our associates are happy to come to work and strive to achieve their goals out of a sense of pride for the product they are selling not fear. If you would like to further discuss your concerns please note at Swarovski we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees as well as our customers can we improve and remain relevant in today’s ever-changing world. Please be assured if management and HR are aware of any concerns, we investigate these concerns to ensure we are treating all employees fairly. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future endeavors at Swarovski.

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Pros

Family owned great place to work

Cons

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2.0
24 Mar 2026
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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