CAREER DIDNT SPARKLE AS MUCH AS THE JEWELRY - Store Manager Swarovski Employee Review

4.0
9 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Discount Organized Company Entertaining place to work

Cons

Upper Management was awful Customers were rude

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Swarovski Response
6y
Thank you for taking the time to leave a review. Although it seems you did not have a positive experience at Swarovski , we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued and Glassdoor is a platform that helps us understand what our employees are thinking. As we are not sure what location you worked at, it is not easy to address your concerns "Upper Management was awful". At Swarovski we strive to create a positive work environment in each of our stores and corporate offices, to achieve this we have an open-door policy and a hotline to allow employees to share their concerns and ensure we address our employees concerns once reported in a timely matter. If you wish to share additional information about your prior employment, please feel free to email or call Customer Service as only with additional information can we work to improve the work environment for future employees. Once again we want to thank you for leaving a review and although you did not have a positive experience, we still hope to welcome you back into our stores as a customer and we wish you much success in your future endeavors.

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5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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