The worst experience I've ever had - Anonymous employee Swarovski Employee Review

1.0
5 Mar 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary Monthly bonus Great staff discount

Cons

Bad management no support from team or management No follow up on concerns and complaints Never experienced the treat ment I received in a short time being in this company . Too much admin and paperwork .

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. If you have any concerns, please feel free to reach out to a member of our HR team, as we truly value constructive feedback from current and former employees as well as from our customers. Here at Swarovski we believe in fostering a culture of openness and willingness to fix any problem presented to us for the betterment of our company, employees and customers. Once again, we want to thank you for your feedback and wish you much success in your career. We are looking forward to welcoming you in our stores again - as a colleague or as a customer.

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Pros

Family owned great place to work

Cons

Large company, lots of red tape

2.0
24 Mar 2026
Recommend
CEO approval
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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