Overall not too bad but definitely could improve - Sales Associate Swarovski Employee Review

3.0
8 June 2010
Recommend
CEO approval
Business outlook

Pros

-Really nice and unique products to sell -Pretty decent communication through emails of store policies -Semi-creative work fitting customer's needs, (picking out jewelry for them and matching items with clothing etc.)

Cons

-There are almost no promotions for customers, so it's harder to sell products -Corporate pushes numbers and goals ad nauseum, so much it makes working there annoying at times, also push you to sell memberships alot! -Employees write in store handbooks about selling technique and "what would you do situations" really wastes so much time when one could be on the floor selling or doing something productive -Did I mention corporate pushes numbers and memberships alot? -Maybe its my location, but theres a ton of theft by walk-ins, an earring rack is left in the open of the store which brings alot of theft, and its hard to prevent when working by yourself and showing another customer something, ultimately you get blamed

Explore other reviews about Swarovski

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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