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      Swarovski

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      Swarovski reviews

      Avoid if you're a straight, white male. - Anonymous employee Swarovski Employee Review

      2.0
      1 Feb 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - 60% Discount is huge. - Lovely manager personally. - Holiday package is generous.

      Cons

      Main issue - career progress was held back due to being male, staff members flat-out refused to be managed by another male assistant manager after the previous one left. In my interview I was "promised" progression due to having experience in retail management - was clear as day I was never getting the role despite being a consistent performer. - Long shifts - extremely inconsistent too, and poor rota planning led to 10 days working in a row, on more than one occasion. - Absolutely dead sometimes, the standing around waiting for customers was a killer. - Went the entire winter with no heating which was absolutely abysmal. - Store promotions handled woefully, with no 'forward-thinking', in the days leading up to promotions the store would look like a dumping ground of jewellery. - Tiny stockroom and the toilet was also used as a place to hold stock. Sometimes you'd need stock and someone would be doing their business leading to awkward wait times if you were with a customer.

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      Swarovski Response
      2y
      Thank you for your comment. At Swarovski we stand for giving people the guts to celebrate their individuality. We respect and celebrate everyone and love that jewelry can give everyone the power to boldly express themselves. We believe that with a little more love, acceptance and understanding we can truly ignite dreams. Remember we have an open-door policy and encourage our employees to reach out to a member of upper management or HR to make sure their concerns and ideas for the improvement of the company are addressed and handled strategically and effectively in a timely manner. Once again, thank you for your feedback and wish you much success in your career. Stay connected with us, your former colleagues and join our Alumni Community for exclusive events, career opportunities and find out what's new at Swarovski: https://alumni.swarovski.com/

      Explore other reviews about Swarovski

      5.0
      20 June 2026
      District sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Family owned great place to work

      Cons

      Large company, lots of red tape

      2.0
      24 Mar 2026
      Store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

      Cons

      Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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