Honest Realistic View of the Company - District Sales Manager Swarovski Employee Review

2.0
28 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Generous discount is the only good thing!

Cons

Childish Management, too many old managers only interested in travel to drink and be unprofessional on every level. They don't have a vision for employees growth opportunities. There's a lot of managers with favorite or other managers giving information good and bad to each other making sure only their favorites get roles or not get a role, its not based of metrics very childish system. The pay for workers is terrible they didn't get a raise in 2023 and wont get one in 2024 according to reports, in this economy that's awful. The most district managers don't have the ability to see all the stores in their district which is very odd, when you are depending on them to be at these stores to make decisions. The DM in NY is unavailable most times and very quirky and talks about everyone and seems be a bit bipolar when making business in the stores. This isn't the company you want you career in the hands of run!

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Swarovski Response
2y
Thank you for bringing this to our attention. We’re sorry for your experiences, and we will strive to do better. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. As for your concerns, we want to ensure you they will be shared with upper management, as this kind of feedback is crucial to the improvement of our company. If you have any further concerns, please feel free to reach out to a member of our HR team, as we truly value constructive feedback from current and former employees as well as from our customers. Once again, thank you for your feedback.

Explore other reviews about Swarovski

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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