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Thank you for bringing this to our attention. We’re sorry for your experiences, and we will strive to do better.
Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers.
As for your concerns, we want to ensure you they will be shared with upper management, as this kind of feedback is crucial to the improvement of our company.
Once again, thank you for your feedback.