Great culture and training, but highly demanding sales role - Sales Engineer Sweetwater Employee Review

4.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

Explore other reviews about Sweetwater

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

The job requires a versatile mindset. It is not just one job, it is multiple jobs. For me I like switching it up and staying on my feet. This job is not only customer facing but also warehouse. So it is the best of both worlds.

Cons

Sometimes you are required to lift heavier boxes but you usually get help if needed.

4.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

The team of CSRs are some of the best group of people I have worked with. Everyone on the team generally gets along and I have made a ton of friends, especially having just moved to Fort Wayne. What is also helpful is that the job isn't 9-5 for everyone, and there are different schedules, both in times and days in office, that help with all types of schedules.

Cons

With how prices have been rising each year, the pay for the CSR position isn't great. Multiple people work second jobs and for the amount of work we do, a livable wage feels like the bare minimum. With how Sweetwater values the human connection on our calls, the push to implement Generative AI into the workflow seems counterintuitive. A lot of discussions around how the AI will be used and implemented counteract positions or jobs at Sweetwater, making multiple jobs seem in threat of being removed. Especially with how Sweetwater values the human expertise on the team, this feels like the wrong move.

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