Nice place, with a fun active position - Customer Pickup Associate Sweetwater Employee Review

4.0
5 Apr 2021
Recommend
CEO approval
Business outlook

Pros

- Flexible - Nice people - Active - Fun Job

Cons

- Can get busy, especially around Holidays and Tax season, be prepared to do a lot of walking

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Sweetwater Response
5y
Thank you for the excellent feedback! I agree that it can certainly get busy during the holiday shopping season but I'm grateful for how all of our team members put in the extra effort to help our customers get the gear they need to make their musical dreams come true! - Jeff Ostermann, Chief People Officer

Explore other reviews about Sweetwater

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

-Structure for private lessons -Create your own hours -Pool for new students -Food discount -Benefits

Cons

-I personally did not have problems

4.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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