Not the Same Anymore - Sales Engineer Sweetwater Employee Review

2.0
24 May 2024
Recommend
CEO approval
Business outlook

Pros

You'll make some life-long friends and a lot of money if you're willing to put in the work.

Cons

Long hours on top of pointless morning meetings twice a week, even if you work a late shift. You will work until 7pm or 9pm most days and still be expected to show up early for these meetings. This is absolutely non-negotiable and your schedule will never be changed. It is NOT a 40 hour work week. More like 50, and upwards of 60 or more when you first roll out, because you are expected to grind and put in extra hours. You'll also work at least one Saturday a month with a skeleton crew, answering calls from insane customers who expect you to bend over backwards for them. Your phone rings off the hook constantly from customers who aren't even yours. Just know it's a call center, no matter much how they try to flip that around. The commission structure is the most asinine thing I've ever experienced. You will lose half your commission based on the amount of time you keep someone on the phone, or if you get a response at all, even if you've been doing business with the customer for years. It's nearly impossible to get any time off, and you are not valued by management whatsoever. When you leave, they are not open to discussing incentives for you to stay. They just can't wait to open up your database for everyone else to prospect.

Explore other reviews about Sweetwater

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

The job requires a versatile mindset. It is not just one job, it is multiple jobs. For me I like switching it up and staying on my feet. This job is not only customer facing but also warehouse. So it is the best of both worlds.

Cons

Sometimes you are required to lift heavier boxes but you usually get help if needed.

4.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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