Great Employer - Music Store Customer Pickup Lead Sweetwater Employee Review

5.0
15 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits package for full time employees. Great amenities on campus, discounted/free to employees. Great culture & values. Music Store management encourages very healthy work/life balance. Plenty of upward and lateral mobility available; six of my department members were promoted within the department or took positions in different departments in a 12-month period. Yearly merit increase (pay raise). Employee social and community events including cookouts and tickets to local zoo and sports games.

Cons

Below average base pay in certain positions (offset by benefits). Music Store and Fulfillment Center have different management structure and polices; can feel like two different companies jointed together. Music Store struggles to reward high performers. Merit raise is flat rate percentage based, and truly merited raises are not often given outside of promotions.

Explore other reviews about Sweetwater

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

-Structure for private lessons -Create your own hours -Pool for new students -Food discount -Benefits

Cons

-I personally did not have problems

4.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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