Garbage company that should be investigated by the BBB. - Passenger Service Agent Swissport Employee Review

1.0
2 Dec 2014
Recommend
CEO approval
Business outlook

Pros

They're so desperate for employees that they'll literally hire anybody. If you need work ASAP, they'll take you. Needing to know how to spell your name not required.

Cons

Management tries to keep employees beneath 40 hours to avoid needing to provide employees with benefits. Lots of catty kindergarten games beneath closed doors. Disrespect for employees on a daily basis. Overly strict 7-point system that serves only to fire employees. No incentives; no way to move up within the company aside from airline manager, for which you are paid a very low salary for an exorbitant amount of work. Management really only cares about paper statistics and the bottom line. They've been taking over Boston airport, and I'm not entirely sure how that isn't a monopoly. As their figures go up, their performance gets worse and worse. Lack of appropriate pay breeds apathetic work culture where employees and passangers suffer. If you show enthusiasm, they will exploit that and use you without bonus pay or a livable salary. You will be below the poverty line.

Explore other reviews about Swissport

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

3.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Overall a nice work team abw and btw including management at Swissport.

Cons

Hours vary too much, did want to stay except can not plan a stable budget when hours change weekly or depending on AMs needs.

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